When configuring a Microsoft Teams Rooms on Windows (MTR-W) device to connect to your enterprise network, you may run into network authentication issues that can prevent the device from connecting or staying connected to your network. This article explains network authentication for MTR-W and why machine-based authentication should be used for both wired and wireless…
To software migrate a Surface Hub 2S device to Microsoft Teams Rooms on Windows (MTR-W) OS you’ll need sufficient disk for the migration to complete. If you encounter issues with migration not kicking off after installing the migration launcher application and waiting 24 hours, it could indicate the system does not have enough free disk…
Having trouble with remote participants not clearly hearing speakers in your Microsoft Teams Rooms on Windows (MTR-W) conference room? Here are a couple microphone settings you can change on the MTR-W device that may resolve the issue. Open Windows Microphone Settings Open Control Panel: press Start and type “Control Panel”. Open Sound settings and click…
The Surface Hub device account is used to sync the Welcome Screen calendar with Exchange EWS and sign into the Teams client to join meetings. If you are experiencing issues adding the Surface Hub device account via Settings > Surface Hub > Accounts follow the troubleshooting steps on this page. Create a Surface Hub device…
The Surface Hub can be Azure AD joined during the out-of-box experience (OOBE) using a provisioning package. This method allows any user to enroll the device into Azure AD without entering administrative credentials, as the provisioning package contains the bulk token used to enroll. Provisioning packages are created using the Windows Configuration Designer and the…
If you are experiencing issues with your Surface Hub, you can use Fiddler to capture network traffic to troubleshoot. Due to the limitations of Windows 10 Team (Surface Hub OS), we cannot install Fiddler on the device itself. As a workaround, we can install Fiddler on a secondary PC and configure the Surface Hub’s proxy…
When troubleshooting Miracast connection or performance issues between a Windows 10/11 pc and a Surface Hub, it can be helpful to understand if the issue reproduces outside the Surface Hub. To do this, we can test Miracasting between two Windows 10/11 PCs. To begin, we need to ensure the Wireless Display service is enabled on…
In order to connect a Surface Hub to an 802.1x authenticated network, you must configure the device with your organization’s settings. 802.1x networks typically require a network profile and necessary certificates to be installed on the device. In this article we’ll go over how to do this for a Surface Hub. Export network profile Add…
Machine CertificatesThere are two ways to install machine certificates on the Surface Hub. User CertificatesTo install certificates to the user store, copy the certificate to a USB drive, insert it into the Surface Hub and navigate to Settings > Updates and Security > Import Certificate. Provisioning PackageProvisioning packages install certificates to the local machine store….
There are two ways to collect logs from a Surface Hub. Method 1 Insert a USB flash drive into the Surface Hub and go to Settings > Update & Security > Logs > Collect Logs. This will save the log files to the root of the USB drive. This process can sometimes take up to…
With the Windows 10 Team 2020 Update we added support for Modern Authentication (OAuth) for the Surface Hub device account. This is covered in more depth in the YouTube video here: How to use Modern Authentication on Surface Hub | Microsoft The requirements for the Surface Hub to use Modern Authentication are: Starting in Windows…
To begin we’ll use an Administrative Template to create a policy for Microsoft Edge. Then, we’ll use the search field to find and configure the below: After these two policies are configured we’ll add the Surface Hub device to a group and then assign the group to the configuration profile. After Endpoint Manager syncs with…
Miracast Over Infrastructure (Infracast) has made significant improvements in both connection reliability and overall Miracast performance. In some environments however, Miracast Over Infrastructure can be problematic as the network may not meet the necessary bandwidth and throughput requirements. Because of this users may experience lag, pixilation, dropped frames, artifacting and delays in establishing a connection….
When troubleshooting Miracast between two Windows devices it’s important to first identify the method in which Miracast is connected. By default Windows will attempt to use Miracast Over Infrastructure. If it can’t connect this way it will fall back to Wi-Fi Direct Miracast. You can determine which method you’re using by first establishing a connection…
If you’re experiencing Miracast performance or connection drop issues using Miracast Over Infrastructure it can be helpful to test the network’s bandwidth and throughput. To test this you’ll need the following: Connect both PCs to the network, in the same way they would be configured in production. For example, if you’re troubleshooting Miracast Over Infrastructure…